2024-06-17 19:58:36

McDonald’s and the Impact of AI Technology on the Fast-Food Industry

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McDonald's decision to end its AI drive-thru trial prompts discussions on the adoption of automation in the fast-food sector. Despite McDonald's plans to integrate AI for orders in restaurants, concerns arise following errors in AI-based order systems.

The fast-food industry is witnessing a trend towards AI integration to streamline operations and reduce labor costs, with competitors like Wendy's and Carl's Jr. also exploring automation in drive-thru services. McDonald's shift towards AI technologies, including the potential use of AI chatbots for orders, reflects a broader industry focus on enhancing customer experiences and operational efficiency through artificial intelligence.

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World news | The Guardian
17. Juni 2024 um 17:36

McDonald’s ends AI drive-thru trial as fast-food industry tests automation

McDonald's is ending its AI drive-thru trial, removing AI-based order systems from over 100 US locations, raising questions about the rush to implement automation in the fast-food industry. Other fast-food chains are also integrating AI technology into their drive-thrus to reduce labor costs. However, viral videos have shown instances of AI systems making errors in taking customer orders.
n-tv.de Wirtschaft
17. Juni 2024 um 05:35

"Future of our restaurants": McDonald's relies on AI for orders - n-tv.de

McDonald's is testing the use of Artificial Intelligence for orders in restaurants after a successful trial at over 100 locations in the United States. The company plans to accept voice orders at the drive-thru using AI and is exploring various technical solutions by the end of the year.
Spiegel Unternehmen & Märkte
17. Juni 2024 um 05:12

McDonald’s will accept orders through AI - DER SPIEGEL

McDonald’s plans to have orders taken at the drive-thru window by AI. A test run in over 100 locations in the USA has been completed, but the company is convinced that voice orders at the drive-thru will be part of the future of restaurants. By the end of the year, various options will be examined to determine a technical solution.
Wirtschaft und Börsen-Nachrichten
17. Juni 2024 um 07:01

Artificial Intelligence in the Gastronomy Sector McDonald's to Utilize AI for Orders

The US chain McDonald's is planning to employ artificial intelligence (AI) for orders. Following a successful test at more than 100 locations, a solution for voice orders at the drive-thru is to be developed. Competitors such as Wendy's and Carl's Jr. are already experimenting with automated processing of spoken orders.


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