2024-06-17 06:16:32

McDonald's AI Drive-Thru Experiment Ends Amid Challenges with IBM

Image used under license from Shutterstock.com

McDonald's concludes its AI drive-through trial with IBM in over 100 restaurants to enhance service efficiency. Despite discontinuing the current partnership, McDonald's remains keen on exploring voice recognition for future ordering systems.

IBM, on the other hand, is seeking opportunities with other fast-food chains, hinting at a less than harmonious conclusion to their collaboration. The decision to halt the AI drive-thru system comes after issues with accuracy and incorrect orders, prompting McDonald's to look for new AI partners for continued research and development.

The press radar on this topic:

16. Juni 2024 um 14:32

McDonald's AI drive-through experiment turns into a nothingburger, IBM's not lovin' it

McDonald's ends its AI drive-through experiment with IBM after a two-year trial in over 100 restaurants, aiming to speed up service and streamline operations. Despite the setback, McDonald's remains interested in voice recognition for food ordering and plans to seek new partners for further research. IBM is exploring opportunities with other fast-food chains, indicating a less than amicable end to their collaboration.
The Verge - All Posts
16. Juni 2024 um 21:22

McDonald’s will stop testing AI to take drive-thru orders, for now

McDonald’s will halt the testing of AI for drive-thru orders but is exploring new AI chatbot-based ordering partnerships. The company had been testing an AI drive-thru ordering system with IBM in over 100 restaurants, with plans to end the program by July 26, 2024.
Yahoo News
16. Juni 2024 um 17:07

McDonald's Removing AI Drive-Thru Voice Ordering System from Over 100 Restaurants

McDonald's is removing AI drive-thru voice ordering system from over 100 restaurants after mishaps went viral. The AI order-taking technology, developed in partnership with IBM, faced challenges with accuracy and led to incorrect orders causing frustration among customers.
Spiegel Wirtschaft
17. Juni 2024 um 05:12

McDonald’s will accept orders through AI in the future - DER SPIEGEL

McDonald's plans to accept orders at the drive-thru window through AI in the future. The fast-food giant is already working with IBM to find a technical solution for voice orders. However, the use of artificial intelligence could lead to changes in the job market, as according to a study by the McKinsey Global Institute, around three million jobs in Germany could be affected by 2030.


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